Literaturnachweis - Detailanzeige
| Autor/inn/en | Roper, Kristin Grabarek; Sobel, Karen |
|---|---|
| Titel | Anonymity versus Perceived Patron Identity in Virtual Reference Transcripts |
| Quelle | In: Public Services Quarterly, 8 (2012) 4, S.297-315 (19 Seiten)
PDF als Volltext |
| Sprache | englisch |
| Dokumenttyp | gedruckt; online; Zeitschriftenaufsatz |
| ISSN | 1522-8959 |
| Schlagwörter | Academic Libraries; Reference Services; Computer Mediated Communication; Synchronous Communication; Transcripts (Written Records); Identification; Privacy; User Needs (Information); Use Studies; Colorado |
| Abstract | Librarians who provide virtual reference services often perceive that their patrons self-identify to some degree, even when transactions are anonymous. They also develop a sense of patrons' greatest research-related needs over time. In this article, two librarians analyze two years' worth of virtual reference transcripts to determine what patrons actually disclose about their identities and their needs. The authors discuss the benefits of both preserving anonymity and perceiving needs and identity. The authors also suggest a framework and methodology that other librarians may use to perform similar investigations at their libraries. (Contains 3 figures and 1 note.) (As Provided). |
| Anmerkungen | Routledge. Available from: Taylor & Francis, Ltd. 325 Chestnut Street Suite 800, Philadelphia, PA 19106. Tel: 800-354-1420; Fax: 215-625-2940; Web site: http://www.tandf.co.uk/journals |
| Erfasst von | ERIC (Education Resources Information Center), Washington, DC |
| Update | 2017/4/10 |
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