Literaturnachweis - Detailanzeige
| Autor/inn/en | Heldenbrand, Lois; Simms, Michael S. |
|---|---|
| Titel | Missing Link: Integrated Individual Leadership Development, Employee Engagement, and Customer Value-Added Improvement |
| Quelle | In: Performance Improvement, 51 (2012) 2, S.28-35 (8 Seiten)
PDF als Volltext |
| Sprache | englisch |
| Dokumenttyp | gedruckt; online; Zeitschriftenaufsatz |
| ISSN | 1090-8811 |
| DOI | 10.1002/pfi.21247 |
| Schlagwörter | Performance Technology; Improvement; Health Services; Field Studies; Case Studies; Leadership Training; Employees; Participation; Organizational Culture; Change; Empowerment; Work Environment; Employee Attitudes |
| Abstract | Long-term care is a key public issue that affects all of us in some way at some time of our lives. Nowhere is performance improvement and quality management more imperative. Through an 8-month field study and follow-up case study, we discuss how using an integrated approach to individual leadership development, employee engagement, and customer value-added improvement might provide the missing link toward sustaining and growing organizational culture change in a very demanding environment. (Contains 2 figures.) (As Provided). |
| Anmerkungen | Wiley Periodicals, Inc. 350 Main Street, Malden, MA 02148. Tel: 800-835-6770; Tel: 781-388-8598; Fax: 781-388-8232; e-mail: cs-journals@wiley.com; Web site: http://www.wiley.com/WileyCDA |
| Erfasst von | ERIC (Education Resources Information Center), Washington, DC |
| Update | 2017/4/10 |
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