Advising Students to Value and Develop Emotional Labor Skills for the Workplace

Autor/inn/en	Zalewski, Jacqueline M.; Shaffer, Leigh S.
Titel	Advising Students to Value and Develop Emotional Labor Skills for the Workplace
Quelle	In: NACADA Journal, 31 (2011) 2, S.44-54 (11 Seiten) PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	0271-9517
Schlagwörter	Human Capital; Emotional Response; Academic Advising; Career Guidance; Skill Analysis; Skill Development; Emotional Development; Emotional Intelligence; Job Skills; Hospitality Occupations + Suchen Sie Ihr Suchwort? Humankapital; Emotionales Verhalten; Akademischer Rat; Berufsorientierung; Kompetenzentwicklung; Qualifikationsentwicklung; Gefühlsbildung; Emotionale Intelligenz; Produktive Fertigkeit; Gastgewerbegehilfe
Abstract	Emotional labor, the sociological term for the vocational use and suppression of emotion, represents valuable human capital in most occupations in the new economy. However, Millennials often fail to recognize emotional labor as a transferable skill necessary for acquiring and succeeding in future careers. We explain the concept of emotional labor, describe the skills necessary to properly control and express vocationally appropriate emotions, explain the reasons that emotional labor is important in postindustrial labor markets, and make recommendations concerning the ways academic advisors can help Millennials to respect and deliberately practice emotional labor in advising, academic, and customer service work. (As Provided).
Anmerkungen	National Academic Advising Association. NACADA Executive Office, Kansas State University, 2323 Anderson Avenue Suite 225, Manhattan, KS 66502-2912. Tel: 785-532-5717; Fax: 785-532-7732; e-mail: nacada@ksu.edu; Web site: http://www.nacada.ksu.edu
Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2017/4/10