Factors Influencing Virtual Patron Satisfaction with Online Library Resources and Services

Autor/inn/en	Tyler, Katherine; Hastings, Nancy B.
Titel	Factors Influencing Virtual Patron Satisfaction with Online Library Resources and Services
Quelle	In: Journal of Educators Online, 8 (2011) 2, (34 Seiten)Infoseite zur Zeitschrift PDF als Volltext kostenfreie Datei Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	1547-500X
Schlagwörter	Electronic Libraries; Academic Libraries; Statistical Analysis; Library Services; Student Characteristics; College Students; Student Attitudes; Correlation; Educational Attainment; Age; Gender Differences; Computer Literacy + Suchen Sie Ihr Suchwort? Digitale Bibliothek; Elektronische Bibliothek; College; Colleges; University; Universities; Libary; Libraries; Hochschule; Fachhochschule; Universität; Bibliothek; Hochschulbibliothek; Statistische Analyse; Bibliotheksarbeit; Collegestudent; Schülerverhalten; Korrelation; Bildungsabschluss; Bildungsgut; Alter; Lebensalter; Geschlechterkonflikt; Computerkenntnisse
Abstract	College students are accessing virtual libraries whether they are on campus or learning from a distance. Academic institutions serving virtual patrons must remain focused on meeting the needs of those library users by continually examining their preferences, their searching behavior, and the information they seek. The purpose of this research was to determine if virtual patrons are satisfied with the resources and services being provided by a university's online library. Following a web-based survey, demographic characteristics of students were analyzed to determine if any influenced students' satisfaction. Using analysis of variance, correlation, and descriptive statistics, several demographic factors were found to influence student satisfaction with the library's online resources: age, gender, achieved educational level, student status, and computer experience. One factor, computer experience, was found to influence student satisfaction with the library's online services. Overall, students reported satisfaction with the university's online library resources and services. Comments submitted to open-ended questions regarding areas for improvement to the online library provide library administrators with avenues for development to increase awareness of library services, focus improvement in navigation, and enhance student satisfaction. (Contains 10 tables and 2 figures.) (As Provided).
Anmerkungen	Journal of Educators Online. 500 University Drive, Dothan, AL 36303. Web site: http://www.thejeo.com
Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2017/4/10