Making Decisions: Using Electronic Data Collection to Re-Envision Reference Services at the USF Tampa Libraries

Autor/inn/en	Todorinova, Lily; Huse, Andy; Lewis, Barbara; Torrence, Matt
Titel	Making Decisions: Using Electronic Data Collection to Re-Envision Reference Services at the USF Tampa Libraries
Quelle	In: Public Services Quarterly, 7 (2011) 1-2, S.34-48 (15 Seiten) PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	1522-8959
Schlagwörter	Interviews; Reference Services; Library Services; Decision Making; Management Information Systems; Library Automation; Library Development; Library Research; Improvement Programs; Librarian Attitudes; Staff Utilization; Academic Libraries; Library Administration; Data Collection; Florida + Suchen Sie Ihr Suchwort? Interviewing; Interviewtechnik; Literaturdienst; Bibliotheksarbeit; Decision-making; Entscheidungsfindung; Managementinformationssystem; Bibliotheksplanung; Effizienzsteigerung; Deployment of labor; Deployment of labour; Personaleinsatz; College; Colleges; University; Universities; Libary; Libraries; Hochschule; Fachhochschule; Universität; Bibliothek; Hochschulbibliothek; Data capture; Datensammlung
Abstract	Declining reference statistics, diminishing human resources, and the desire to be more proactive and embedded in academic departments, prompted the University of South Florida Library to create a taskforce for re-envisioning reference services. The taskforce was charged with examining the staffing patterns at the desk and developing recommendations to give librarians greater flexibility and to better respond to the information-seeking needs of users. These recommendations were based on statistics of desk usage, collected with the newly adapted online tool "Desk Tracker," and structured interviews with library administrators. The taskforce was interested in how these stakeholders use quantitative data in decision making. (As Provided).
Anmerkungen	Routledge. Available from: Taylor & Francis, Ltd. 325 Chestnut Street Suite 800, Philadelphia, PA 19106. Tel: 800-354-1420; Fax: 215-625-2940; Web site: http://www.tandf.co.uk/journals
Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2017/4/10