Literaturnachweis - Detailanzeige
| Autor/inn/en | Kisby, Cynthia M.; Kilman, Marcus D. |
|---|---|
| Titel | Improving Circulation Services through Staff Involvement |
| Quelle | In: Journal of Access Services, 5 (2007) 1-2, S.103-112 (10 Seiten)
PDF als Volltext |
| Sprache | englisch |
| Dokumenttyp | gedruckt; online; Zeitschriftenaufsatz |
| ISSN | 1536-7967 |
| Schlagwörter | Library Services; Academic Libraries; Leadership; Improvement Programs; Library Personnel; Organizational Communication; Training; Motivation; Theories; Florida |
| Abstract | The Circulation Services Department at the University of Central Florida Libraries reports on leadership and training initiatives that resulted in a number of service-enhancing projects implemented by a highly motivated and involved staff. Key elements in reinvigorating the department included a change in leadership philosophy, increased communication and training, and efforts to encourage employee commitment. The improvements included a space-saving and less confusing shelving reorganization. Staff suggested training to improve group functioning and patron service. The article includes a brief review of selected motivation theories behind these changes and discusses how the theories might be applied in other libraries. (As Provided). |
| Anmerkungen | Routledge. Available from: Taylor & Francis, Ltd. 325 Chestnut Street Suite 800, Philadelphia, PA 19106. Tel: 800-354-1420; Fax: 215-625-2940; Web site: http://www.tandf.co.uk/journals |
| Erfasst von | ERIC (Education Resources Information Center), Washington, DC |
| Update | 2017/4/10 |
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