Literaturnachweis - Detailanzeige
| Autor/in | Stormont, Sam |
|---|---|
| Titel | Becoming Embedded: Incorporating Instant Messaging and the Ongoing Evolution of a Virtual Reference Service |
| Quelle | In: Public Services Quarterly, 6 (2010) 4, S.343-359 (17 Seiten)
PDF als Volltext |
| Sprache | englisch |
| Dokumenttyp | gedruckt; online; Zeitschriftenaufsatz |
| ISSN | 1522-8959 |
| Schlagwörter | Reference Services; Computer Mediated Communication; Technical Support; Privacy; Internet; Library Services; College Libraries; Pennsylvania |
| Abstract | The creation of an instant messaging (IM) service is described. The challenges encountered in developing, launching, and maintaining the project are examined and include technical support, archiving, balancing different formats, privacy, assessment, training, and the effectiveness of the IM channel. The process of choosing an aggregator and a widget and redesigning the online reference services portal is explored, and best practices that evolved are identified. Useful strategies and concerns that emerged are discussed. Factors contributing to an overall increase in use are outlined and include convenience, simplicity, and reliability. (Contains 2 tables.) (As Provided). |
| Anmerkungen | Routledge. Available from: Taylor & Francis, Ltd. 325 Chestnut Street Suite 800, Philadelphia, PA 19106. Tel: 800-354-1420; Fax: 215-625-2940; Web site: http://www.tandf.co.uk/journals |
| Erfasst von | ERIC (Education Resources Information Center), Washington, DC |
| Update | 2017/4/10 |
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