Literaturnachweis - Detailanzeige
Autor/inn/en | Brunton, Margaret Ann; Jeffrey, Lynn Maud |
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Titel | Using the Critical Incident Technique for Triangulation and Elaboration of Communication Management Competencies |
Quelle | In: Journal of Vocational Education and Training, 62 (2010) 3, S.239-255 (17 Seiten)Infoseite zur Zeitschrift
PDF als Volltext |
Sprache | englisch |
Dokumenttyp | gedruckt; online; Zeitschriftenaufsatz |
ISSN | 1363-6820 |
Schlagwörter | Critical Incidents Method; Minimum Competencies; Organizational Communication; Needs Assessment; Questionnaires; Foreign Countries; Identification; Transformative Learning; Reflection; Occupational Surveys; Employee Attitudes; Vocational Education; Skill Analysis; New Zealand |
Abstract | This paper presents the findings from research using the critical incident technique to identify the use of key competencies for communication management practitioners. Qualitative data was generated from 202 critical incidents reported by 710 respondents. We also present a brief summary of the quantitative data, which identified two superordinate goals, six major competencies and four main personal attributes required for competent practice. Our primary focus in this paper, however, is on the holistic, practitioner-orientated descriptions and interpretations of workplace events, which illustrated how associated competencies and aptitudes are strategically applied in communication management. We identified further dimensions of competency development, such as reflective practice and transformative action as knowledge was constructed and reconfigured in the dynamic workplace environment. (Contains 4 tables.) (As Provided). |
Anmerkungen | Routledge. Available from: Taylor & Francis, Ltd. 325 Chestnut Street Suite 800, Philadelphia, PA 19106. Tel: 800-354-1420; Fax: 215-625-2940; Web site: http://www.tandf.co.uk/journals |
Erfasst von | ERIC (Education Resources Information Center), Washington, DC |
Update | 2017/4/10 |