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Autor/inn/enBrunton, Margaret Ann; Jeffrey, Lynn Maud
TitelUsing the Critical Incident Technique for Triangulation and Elaboration of Communication Management Competencies
QuelleIn: Journal of Vocational Education and Training, 62 (2010) 3, S.239-255 (17 Seiten)Infoseite zur Zeitschrift
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Spracheenglisch
Dokumenttypgedruckt; online; Zeitschriftenaufsatz
ISSN1363-6820
SchlagwörterCritical Incidents Method; Minimum Competencies; Organizational Communication; Needs Assessment; Questionnaires; Foreign Countries; Identification; Transformative Learning; Reflection; Occupational Surveys; Employee Attitudes; Vocational Education; Skill Analysis; New Zealand
AbstractThis paper presents the findings from research using the critical incident technique to identify the use of key competencies for communication management practitioners. Qualitative data was generated from 202 critical incidents reported by 710 respondents. We also present a brief summary of the quantitative data, which identified two superordinate goals, six major competencies and four main personal attributes required for competent practice. Our primary focus in this paper, however, is on the holistic, practitioner-orientated descriptions and interpretations of workplace events, which illustrated how associated competencies and aptitudes are strategically applied in communication management. We identified further dimensions of competency development, such as reflective practice and transformative action as knowledge was constructed and reconfigured in the dynamic workplace environment. (Contains 4 tables.) (As Provided).
AnmerkungenRoutledge. Available from: Taylor & Francis, Ltd. 325 Chestnut Street Suite 800, Philadelphia, PA 19106. Tel: 800-354-1420; Fax: 215-625-2940; Web site: http://www.tandf.co.uk/journals
Erfasst vonERIC (Education Resources Information Center), Washington, DC
Update2017/4/10
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