A Student-Focused Usability Study of the Western Michigan University Libraries Home Page

Autor/inn/en	Whang, Michael; Ring, Donna M.
Titel	A Student-Focused Usability Study of the Western Michigan University Libraries Home Page
Quelle	In: Journal of Web Librarianship, 1 (2007) 3, S.67-88 (22 Seiten) PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	1932-2909
Schlagwörter	Strategic Planning; Library Services; Academic Libraries; Web Sites; Questionnaires; Navigation (Information Systems); User Needs (Information); User Satisfaction (Information); Observation; Computer Software Evaluation; Access to Information; Electronic Libraries; Pretests Posttests; Library Development; Michigan + Suchen Sie Ihr Suchwort? Strategy; Planning; Strategie; Planung; Bibliotheksarbeit; College; Colleges; University; Universities; Libary; Libraries; Hochschule; Fachhochschule; Universität; Bibliothek; Hochschulbibliothek; Web-Design; Fragebogen; Benutzerbedürfnis; Benutzerfreundlichkeit; Beobachtung; Softwareanalyse; Digitale Bibliothek; Elektronische Bibliothek; Bibliotheksplanung
Abstract	Three sources indicated the need for designing a usability study of the Western Michigan University Libraries' Web site: the results of the 2004 LibQUAL+ survey; the completion of the library's new strategic planning document; and suggestions by library customers and library staff. LibQUAL+ findings and customer comments suggested customers desired more independent use of the library site; better and easier electronic access to library resources, allowing customers to search for and find content on their own; and improved online help. A usability analysis was conducted with graduate and undergraduate students. The results from a task-based questionnaire, observations by investigators, and follow-up discussion sessions are presented. Investigators found usability testing alone may not be adequate to gain the qualitative data necessary for ascertaining the site's ease of use and usefulness and that a multipronged approach might be needed when evaluating a library Web site. (Contains 3 tables, 1 figure, and 26 notes.) (As Provided).
Anmerkungen	Routledge. Available from: Taylor & Francis, Ltd. 325 Chestnut Street Suite 800, Philadelphia, PA 19106. Tel: 800-354-1420; Fax: 215-625-2940; Web site: http://www.tandf.co.uk/journals
Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2017/4/10