Staffing Needs of the Reference Desk at the University of Tennessee at Chattanooga: A Statistical Approach

Autor/in	Murgai, Sarla R.
Titel	Staffing Needs of the Reference Desk at the University of Tennessee at Chattanooga: A Statistical Approach
Quelle	In: Public Services Quarterly, 2 (2006) 2-3, S.167-190 (24 Seiten) PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	1522-8959
Schlagwörter	Academic Libraries; Reference Services; Library Services; Work Environment; Statistical Analysis; Time Management; Scheduling; School Schedules; Staff Utilization; Tennessee + Suchen Sie Ihr Suchwort? College; Colleges; University; Universities; Libary; Libraries; Hochschule; Fachhochschule; Universität; Bibliothek; Hochschulbibliothek; Literaturdienst; Bibliotheksarbeit; Arbeitsmilieu; Statistische Analyse; Zeitmanagement; Disposition; Schulzeiteinteilung; Deployment of labor; Deployment of labour; Personaleinsatz
Abstract	This study grew out of a need to assess reference desk data and determine two items: the number of questions handled for the last three years and the times when the desk should be double staffed. Analysis of the data by chi-square standardized residuals identified the days of the week, and the times during the day of heavy and light use. Data sort identified the heavy/light use weeks, months, and semesters. Descriptive analysis also established the variability and the range of data. When comparing data from week to week for the random sample years with the data collected by every hour for every day of the week for the non-random sample years, this revealed a very similar pattern. Heavy days, weeks, hours, and months fell into a similar pattern from semester to semester and from year to year. Other academic libraries can follow this model and apply it to their work environment after adjusting for their academic calendar and user behavior. (Contains 7 tables and 9 graphs.) (As Provided).
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Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2017/4/10