The University of Texas at Arlington's Virtual Reference Service: An Evaluation by the Reference Staff

Autor/in	Casebier, Katherine D.
Titel	The University of Texas at Arlington's Virtual Reference Service: An Evaluation by the Reference Staff
Quelle	In: Public Services Quarterly, 2 (2006) 2-3, S.127-142 (16 Seiten) PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	1522-8959
Schlagwörter	Reference Services; Electronic Libraries; Computer Mediated Communication; Program Evaluation; Library Personnel; Librarians; Librarian Attitudes; Academic Libraries; Texas + Suchen Sie Ihr Suchwort? Literaturdienst; Digitale Bibliothek; Elektronische Bibliothek; Computerkonferenz; Programme evaluation; Programmevaluation; Librarian; Bibliothekar; Bibliothekarin; College; Colleges; University; Universities; Libary; Libraries; Hochschule; Fachhochschule; Universität; Bibliothek; Hochschulbibliothek
Abstract	The University of Texas at Arlington's Library began using an online chat reference in 2002. The service, called Collaborative Digital Reference Service, later became "Ask a Librarian." Slightly over one year later, the library joined the University of Texas System's "Ask a Librarian" service. Both services are powered by software suite called QuestionPoint. In May 2003 and May 2004, the library's reference staff shared their views towards this new reference tool by completing a questionnaire. Statistics and staff members' responses are analyzed in this study. (Contains 2 tables.) (As Provided).
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Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2017/4/10