Reference Transactions Analysis: The Cost-Effectiveness of Staffing a Traditional Academic Reference Desk

Autor/in	Ryan, Susan M.
Titel	Reference Transactions Analysis: The Cost-Effectiveness of Staffing a Traditional Academic Reference Desk
Quelle	In: Journal of Academic Librarianship, 34 (2008) 5, S.389-399 (11 Seiten)Infoseite zur Zeitschrift PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	0099-1333
DOI	10.1016/j.acalib.2008.06.002
Schlagwörter	Reference Services; Academic Libraries; Librarians; Cost Effectiveness; Library Administration; Staff Utilization; Use Studies + Suchen Sie Ihr Suchwort? Literaturdienst; College; Colleges; University; Universities; Libary; Libraries; Hochschule; Fachhochschule; Universität; Bibliothek; Hochschulbibliothek; Librarian; Bibliothekar; Bibliothekarin; Kosten-Nutzen-Analyse; Kosten-Nutzen-Denken; Deployment of labor; Deployment of labour; Personaleinsatz; Benutzerschulung
Abstract	This study categorizes 6959 reference desk transactions to determine how many of the queries require the attention of a librarian. Results indicate that 89% could likely be answered by non-librarians. From the results of this and other studies, the author explores the cost-effectiveness of staffing a traditional reference desk with librarians. (Contains 8 tables and 2 figures.) (As Provided).
Anmerkungen	Elsevier. 6277 Sea Harbor Drive, Orlando, FL 32887-4800. Tel: 877-839-7126; Tel: 407-345-4020; Fax: 407-363-1354; e-mail: usjcs@elsevier.com; Web site: http://www.elsevier.com
Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2017/4/10