The Role of Self-Efficacy in Performing Emotion Work

Autor/inn/en	Heuven, Ellen; Bakker, Arnold B.; Schaufeli, Wilmar B.; Huisman, Noortje
Titel	The Role of Self-Efficacy in Performing Emotion Work
Quelle	In: Journal of Vocational Behavior, 69 (2006) 2, S.222-235 (14 Seiten)Infoseite zur Zeitschrift PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	0001-8791
DOI	10.1016/j.jvb.2006.03.002
Schlagwörter	Self Efficacy; Well Being; Burnout; Emotional Response; Multiple Regression Analysis; Interaction; Air Transportation; Work Environment; Interpersonal Relationship; Employees; Responsibility + Suchen Sie Ihr Suchwort? Self-efficacy; Selbstwirksamkeit; Well-being; Wellness; Wohlbefinden; Burn out (Psychology); Burnout-syndrom; Burnout-Syndrom; Emotionales Verhalten; Interaktion; Arbeitsmilieu; Interpersonal relation; Interpersonal relations; Interpersonelle Beziehung; Zwischenmenschliche Beziehung; Employee; Arbeitnehmer; Beschäftigter; Verantwortungsübernahme; Zuständigkeit
Abstract	This study used a sample of 154 cabin attendants to examine the role of self-efficacy in the performance of emotion work. On the basis of the literature, we hypothesized that self-efficacy would have a moderating influence on the relationship between emotional job demands (i.e., feeling rules and emotionally charged interactions with passengers) and emotional dissonance, and on the relationship between emotional dissonance and well-being (emotional exhaustion and work engagement). In addition, we predicted that emotional dissonance mediates the relationship between emotional job demands and well-being. The results of a series of hierarchical multiple regression analyses generally supported these hypotheses. Results confirmed that emotionally charged interactions with passengers are related to emotional exhaustion and engagement through their influence on emotional dissonance. Furthermore, self-efficacy buffers the relationship between emotional job demands and emotional dissonance, and the relationship between emotional dissonance and work engagement (but not exhaustion). (Author).
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Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2017/4/10