Literaturnachweis - Detailanzeige
Autor/in | Calvert, Philip J. |
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Titel | International Variations in Measuring Customer Expectations. |
Quelle | In: Library Trends, 49 (2001) 4, S.732-57 |
Sprache | englisch |
Dokumenttyp | gedruckt; Zeitschriftenaufsatz |
ISSN | 0024-2594 |
Schlagwörter | Academic Libraries; Attitudes; Comparative Analysis; Cultural Differences; Higher Education; International Programs; Library Services; Measurement Techniques; User Needs (Information); China; New Zealand College; Colleges; University; Universities; Libary; Libraries; Hochschule; Fachhochschule; Universität; Bibliothek; Hochschulbibliothek; Attitude; Einstellung; Verhalten; Kultureller Unterschied; Hochschulbildung; Hochschulsystem; Hochschulwesen; Bibliotheksarbeit; Messtechnik; Benutzerbedürfnis; Neuseeland |
Abstract | Discussion of customer expectations of library service quality and SERVQUAL as a measurement tool focuses on two studies: one that compared a survey of Chinese university students' expectations of service quality to New Zealand students; and one that investigated national culture as a source of attitudes to customer service. (Author/LRW) |
Erfasst von | ERIC (Education Resources Information Center), Washington, DC |