Literaturnachweis - Detailanzeige
| Autor/in | Calvert, Philip J. |
|---|---|
| Titel | A Different Time, A Different Country: An Instrument for Measuring Service Quality in Singapore's Polytechnic Libraries. |
| Quelle | In: Journal of Academic Librarianship, 24 (1998) 4, S.296-303Infoseite zur Zeitschrift |
| Sprache | englisch |
| Dokumenttyp | gedruckt; Zeitschriftenaufsatz |
| ISSN | 0099-1333 |
| Schlagwörter | Academic Libraries; Evaluation Methods; Foreign Countries; Information Services; Librarian Attitudes; Library Services; Program Evaluation; Quality Control; Surveys; Total Quality Management; Singapore College; Colleges; University; Universities; Libary; Libraries; Hochschule; Fachhochschule; Universität; Bibliothek; Hochschulbibliothek; Ausland; Informationstätigkeit; Bibliotheksarbeit; Programme evaluation; Programmevaluation; Qualitätskontrolle; Survey; Umfrage; Befragung; Quality management; Qualitätsmanagement; Singapur |
| Abstract | An instrument for measuring service quality was developed in Singapore's polytechnic libraries, based on previous work done in New Zealand. Focus groups of academic librarians reported on their understanding of service quality. Contrasts between the two instruments are examined. The time lapse between the projects accounts for some variation. A service-quality survey is appended. (Author/AEF) |
| Erfasst von | ERIC (Education Resources Information Center), Washington, DC |
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