Literaturnachweis - Detailanzeige
Autor/in | Spang, Lothar |
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Titel | A Staff-Generated Cross-Training Plan for Academic Reference Librarians: The TQM Approach at Wayne State University Libraries. |
Quelle | In: RSR: Reference Services Review, 24 (1996) 2, S.77-85 |
Sprache | englisch |
Dokumenttyp | gedruckt; Zeitschriftenaufsatz |
ISSN | 0090-7324 |
Schlagwörter | Academic Libraries; Cost Effectiveness; Higher Education; Improvement; Librarians; Library Cooperation; Reference Services; Teamwork; Total Quality Management; Training Methods College; Colleges; University; Universities; Libary; Libraries; Hochschule; Fachhochschule; Universität; Bibliothek; Hochschulbibliothek; Kosten-Nutzen-Analyse; Kosten-Nutzen-Denken; Hochschulbildung; Hochschulsystem; Hochschulwesen; Qualitätssteigerung; Librarian; Bibliothekar; Bibliothekarin; Literaturdienst; Quality management; Qualitätsmanagement; Didaktik; Trainingsmaßnahme |
Abstract | Describes a Total Quality Management training plan implemented at Wayne State University (WSU) that allowed the university's reference librarians to construct a cost-effective rotational cross-training program. This program was designed to improve reference referral service among WSU's five libraries. Participants concluded that the program was useful in addressing challenges to reference services. (JMV) |
Erfasst von | ERIC (Education Resources Information Center), Washington, DC |