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| Autor/inn/en | Cowles, Deborah; Gilbreath, Glenn |
|---|---|
| Titel | Total Quality Management at Virginia Commonwealth University: An Urban University Struggles with the Realities of TQM. |
| Quelle | In: Higher Education, 25 (1993) 3, S.281-302Infoseite zur Zeitschrift |
| Sprache | englisch |
| Dokumenttyp | gedruckt; Zeitschriftenaufsatz |
| ISSN | 0018-1560 |
| Schlagwörter | Alumni; Change Strategies; College Administration; Computer Oriented Programs; Databases; Higher Education; Information Systems; Management Development; Management Systems; Organizational Change; Personnel Management; Program Implementation; Quality Control; Records (Forms); State Universities; Total Quality Management |
| Abstract | Virginia Commonwealth University has implemented some pilot improvement programs using the Total Quality Management approach. These have included improvement of a personnel action processing form, creation of a campus computing service request tracking system, and development of an alumni program database. The pilot programs have taught lessons about the process of change. (MSE) |
| Erfasst von | ERIC (Education Resources Information Center), Washington, DC |
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