Literaturnachweis - Detailanzeige
Autor/inn/en | Aalberts, Roberts J.; Krajewski, Lorraine A. |
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Titel | Claim and Adjustment Letters: Theory Versus Practice and Legal Implications. |
Quelle | In: Bulletin of the Association for Business Communication, 50 (1987) 3, S.1-5 |
Sprache | englisch |
Dokumenttyp | gedruckt; Zeitschriftenaufsatz |
Schlagwörter | Stellungnahme; Business Communication; Business Correspondence; Compensation (Remuneration); Consumer Economics; Consumer Protection; Content Analysis; Education Work Relationship; Federal Regulation; Legal Responsibility; Manufacturing Industry; Public Relations; Safety; Theories |
Abstract | Addresses the reasons companies respond to consumer complaints, analyzes 35 business letters responding to complaints and the ways in which the letters deviate from textbook recommendations, and examines legal theories applicable to claim adjustment letters. (JC) |
Erfasst von | ERIC (Education Resources Information Center), Washington, DC |