Rethinking the Ombuds Office for a Post-COVID World: An Innovation Perspective

Autor/inn/en	Hijal-Moghrabi, Imane; Harlow, Rachel Martin
Titel	Rethinking the Ombuds Office for a Post-COVID World: An Innovation Perspective
Quelle	In: Perspectives: Policy and Practice in Higher Education, 27 (2023) 2, S.60-67 (8 Seiten)Infoseite zur Zeitschrift PDF als Volltext Verfügbarkeit
Zusatzinformation	ORCID (Hijal-Moghrabi, Imane)
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	1360-3108
DOI	10.1080/13603108.2022.2159565
Schlagwörter	Ombudsmen; College Administration; Grievance Procedures; Best Practices; COVID-19; Pandemics; Systems Approach; Innovation; Academic Support Services; Organizational Change; Texas + Suchen Sie Ihr Suchwort? Ombudsmann; College administrators; Hochschulverwaltung; Systemischer Ansatz; Organisationswandel
Abstract	This study characterises the ombuds office in higher education as an innovative practice of handling employee, staff, and student grievances. Though ombuds offices have had a place on many higher education campuses for some time, their function has evolved in response to a changing environment. Drawing on Open-Systems theory, this study views the COVID-19 pandemic as both a challenge and an opportunity for universities to revisit their grievance handling practices and to devise best practices for a post-pandemic world. This study examines this assumption in the case of public higher education institutions in the State of Texas, using data from university websites and an online survey administered between March 2021 and May 2021. The study suggests that the new practices that ombuds offices have devised during the pandemic will serve as a toolbox that has the potential to place these offices on the track of sustainability in the post-COVID time. (As Provided).
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Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2024/1/01