Double Loop Learning in the Indian Two-Wheeler Service Sector

Autor/inn/en	Bagodi, Virupaxi; Mahanty, Biswajit
Titel	Double Loop Learning in the Indian Two-Wheeler Service Sector
Quelle	In: Learning Organization, 20 (2013) 4-5, S.264-278 (15 Seiten)Infoseite zur Zeitschrift PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	0969-6474
DOI	10.1108/TLO-04-2012-0029
Schlagwörter	Foreign Countries; Transportation; Motor Vehicles; Service Occupations; Administrator Role; Manufacturing Industry; Learning; Feedback (Response); Schemata (Cognition); Computer Simulation; India + Suchen Sie Ihr Suchwort? Ausland; Verkehrswesen; Motor vehicle; Kraftwagen; Dienstleistungsberuf; Fertigungswirtschaft; Produzierendes Gewerbe; Lernen; Cognition; Schema; Kognition; Computergrafik; Computersimulation; Indien
Abstract	Purpose: The purpose of this paper is to explore the rationale for the lack of growth in the two-wheeler service sector despite an exponential growth in the number of two-wheelers on Indian roads. Design/methodology/approach: The data of a premier manufacturer were gathered to develop a system dynamics model. Policy experimentation was carried out after validating the model. Findings: The results corroborate that a mere increase in the number of facilities is inadequate for sustainable growth. Improving service quality is vital for sustainable growth of the service sector. Practical implications: The system dynamics model unveils facts that otherwise would remain obscured. It is very useful for real-world managers in carrying out policy experimentation to understand the effect of one variable on the other. Managers can design effective policies only through double-loop learning. Originality/value: The complexity of the system increases as the business grows. Managers need to adopt double-loop learning to achieve true growth in capacity, revenue, and the bottom line. The paper demonstrates the essence of double-loop learning in the two-wheeler service sector. (As Provided).
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Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2024/1/01