Assessing the Quality of Faculty-Delivered Individual Academic Advising

Autor/inn/en	Springer, Mark Christopher; Tyran, Craig K.
Titel	Assessing the Quality of Faculty-Delivered Individual Academic Advising
Quelle	In: Quality Assurance in Education: An International Perspective, 30 (2022) 2, S.236-250 (15 Seiten)Infoseite zur Zeitschrift PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	0968-4883
DOI	10.1108/QAE-07-2021-0118
Schlagwörter	Academic Advising; Quality Assurance; Student Surveys; Test Construction; Test Validity; College Students; College Faculty; Empathy; Information Sources; Reliability; Business Schools + Suchen Sie Ihr Suchwort? Akademischer Rat; Qualitätssicherung; Schülerbefragung; Testaufbau; Testvalidität; Collegestudent; Fakultät; Empathie; Information source; Informationsquelle; Reliabilität
Abstract	Purpose: This study aims to describe the development and validation of a student survey instrument to assess academic advising services. The instrument was based on the SERVQUAL scale, a well-known instrument for service quality. Design/methodology/approach: A quantitative methodology was used. Data were collected through a structured questionnaire using a survey instrument adapted from SERVQUAL. Survey responses were collected from 457 students at a large public university in the USA. Confirmatory factor analysis and structural equation modeling were used to validate and develop the assessment instrument. Findings: A validated assessment scale for academic advising services was generated, which consists of three distinct advising service dimensions: information resources, reliability and empathy. For the study participants, information resources and empathy were found to significantly influence satisfaction with advising. Practical implications: This study describes the development and validation of a concise nine-item survey instrument that may be used by practitioners to evaluate three distinct dimensions of advising service quality: information resources, reliability and empathy. Originality/value: This research develops and validates a survey instrument to assess academic advising services based on the SERVQUAL scale using structural equation modeling. (As Provided).
Anmerkungen	Emerald Publishing Limited. Howard House, Wagon Lane, Bingley, West Yorkshire, BD16 1WA, UK. Tel: +44-1274-777700; Fax: +44-1274-785201; e-mail: emerald@emeraldinsight.com; Web site: http://www.emerald.com/insight
Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2024/1/01