The Influence of Learning Management Information System and Service Quality on the Customer Satisfaction of Ruangguru Application

Autor/inn/en	Badrudin, Badrudin; Khusnuridlo, Moh.; Wahyu, Muhammad Zaini El
Titel	The Influence of Learning Management Information System and Service Quality on the Customer Satisfaction of Ruangguru Application
Quelle	In: Cypriot Journal of Educational Sciences, 17 (2022) 1, S.148-158 (11 Seiten)Infoseite zur Zeitschrift PDF als Volltext kostenfreie Datei Verfügbarkeit
Zusatzinformation	ORCID (Badrudin, Badrudin) ORCID (Khusnuridlo, Moh.) ORCID (Wahyu, Muhammad Zaini El)
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	1305-905X
Schlagwörter	Management Information Systems; Integrated Learning Systems; Consumer Economics; Satisfaction; Electronic Learning; Elementary School Students; Secondary School Students; Foreign Countries; Decision Making; Educational Improvement; Computer Oriented Programs; Educational Quality; Indonesia + Suchen Sie Ihr Suchwort? Managementinformationssystem; Konsumökonomie; Zufriedenheit; Sekundarschüler; Ausland; Decision-making; Entscheidungsfindung; Teaching improvement; Unterrichtsentwicklung; Computerprogramm; Quality of education; Bildungsqualität; Indonesien
Abstract	This research aims to analyze the information system of learning management and the overall quality of service to the customer's satisfaction application of Ruangguru. This study employed a descriptive quantitative approach. The sampling technique was purposive sampling based on Slovin equations. Data were collected using a synchronous survey instrument with a Likert scale program. The result is that the learning management information system significantly influenced the customer satisfaction of the Ruangguru application. The result is as follows: learning management information system (X1) influences the customer satisfaction of variables (Y1). Then, the quality of service significantly affects customer satisfaction quality of service (X2) affects the variable customer satisfaction (Y1). Last, the information system of learning management and the overall quality of service affect customer satisfaction simultaneously; variables X1 and X2 have a significant influence on the variable Y1. (As Provided).
Anmerkungen	Birlesik Dunya Yenilik Arastirma ve Yayincilik Merkezi. Sht. Ilmiye Sakir Sokak, No: 9, Ortakoy, Lefkosa, 2681, Cyprus. e-mail: editor.cjes@gmail.com; Web site: https://un-pub.eu/ojs/index.php/cjes/
Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2024/1/01