Cultivating Public Service Competencies in Student Employees: A Case Study

Autor/inn/en	Harrington, Sarah; Lewis, Nancy; Brown, Nicole E.
Titel	Cultivating Public Service Competencies in Student Employees: A Case Study
Quelle	In: Public Services Quarterly, 17 (2021) 3, S.149-165 (17 Seiten) PDF als Volltext Verfügbarkeit
Zusatzinformation	ORCID (Harrington, Sarah) ORCID (Lewis, Nancy) ORCID (Brown, Nicole E.)
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	1522-8959
DOI	10.1080/15228959.2021.1877594
Schlagwörter	Public Service; Academic Libraries; Student Employment; Library Education; Library Personnel; Training; Case Studies; Staff Development; Active Learning; California (Berkeley) + Suchen Sie Ihr Suchwort? Public services; Öffentlicher Sozialdienst; College; Colleges; University; Universities; Libary; Libraries; Hochschule; Fachhochschule; Universität; Bibliothek; Hochschulbibliothek; Studentenarbeit; Bibliothekarausbildung; Ausbildung; Case study; Fallstudie; Case Study; Personnel development; Personalentwicklung; Aktives Lernen
Abstract	How can we best train student employees for public service roles? At UC Berkeley, as in many academic libraries, a student employee is the first person that a user will see when entering the library; they are the "face of the library." A positive interaction will set a positive tone for the user's library experience, while a negative interaction may discourage the user from ever visiting the library again. As such, it is critical to prepare student staff with the competencies to engage positively with library users and feel confident in their roles. This paper shares a case study of a public services training piloted for Access Services student employees at UC Berkeley. (As Provided).
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Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2024/1/01