The Value of Student Feedback in Open Forums: A Natural Language Analysis of Descriptions of Poorly Rated Teachers

Autor/inn/en	Valcarcel, Carlos; Holmes, Jefferey; Berliner, David C.; Koerner, Mari
Titel	The Value of Student Feedback in Open Forums: A Natural Language Analysis of Descriptions of Poorly Rated Teachers
Quelle	In: Education Policy Analysis Archives, 29 (2021) 79, (41 Seiten)Infoseite zur Zeitschrift PDF als Volltext kostenfreie Datei Verfügbarkeit
Zusatzinformation	ORCID (Holmes, Jefferey)
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	1068-2341
Schlagwörter	Student Attitudes; Feedback (Response); Web Sites; Teacher Evaluation; Student Evaluation of Teacher Performance; Natural Language Processing; Teacher Effectiveness; Language Usage; Teacher Behavior; Computer Mediated Communication; School Policy; High School Students; Middle School Students; High School Teachers; Middle School Teachers; Rating Scales; Discourse Analysis + Suchen Sie Ihr Suchwort? Schülerverhalten; Web-Design; Teacher appraisal; Lehrerbeurteilung; Natürliche Sprache; Effectiveness of teaching; Instructional effectiveness; Lehrerleistung; Unterrichtserfolg; Sprachgebrauch; Teacher behaviour; Lehrerverhalten; Computerkonferenz; Schulpolitik; High school; High schools; Student; Students; Oberschule; Schüler; Schülerin; Studentin; Middle school; Middle schools; Mittelschule; Mittelstufenschule; Teacher; Teachers; Lehrer; Lehrerin; Lehrende; Rating-Skala; Diskursanalyse
Abstract	In this paper we used natural language processing to review hundreds of thousands of negative student reviews of their teachers submitted to the website RateMyTeacher.com. Our analysis identified several issues raised by students when rating teachers poorly, which adds to the literature that defines "bad teachers" from the student perspective. We also identify the language students used to describe these issues and notice a clear distinction between the language used to address teaching-related complaints and behavior perceived as unfit for teachers. We argue that digital forums can be valuable tools for schools and conclude with suggestions and examples of the type of policies that may be derived from this type of analysis of a digital forum for students. (As Provided).
Anmerkungen	Colleges of Education at Arizona State University and the University of South Florida. c/o Editor, USF EDU162, 4202 East Fowler Avenue, Tampa, FL 33620-5650. Tel: 813-974-3400; Fax: 813-974-3826; Web site: http://epaa.asu.edu
Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2024/1/01