The Conceptualization of Processes for Handling Online Requests of Information Resources in Academic Libraries in South Africa: Experience from an Open Distance e-Learning (ODeL) Environment

Autor/in	Dube, Tinyiko Vivian
Titel	The Conceptualization of Processes for Handling Online Requests of Information Resources in Academic Libraries in South Africa: Experience from an Open Distance e-Learning (ODeL) Environment
Quelle	In: Journal of Library & Information Services in Distance Learning, 15 (2021) 1, S.68-81 (14 Seiten) PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	1533-290X
DOI	10.1080/1533290X.2021.1880526
Schlagwörter	Foreign Countries; Electronic Libraries; Academic Libraries; Library Services; Information Sources; Access to Information; Educational Technology; Delivery Systems; South Africa + Suchen Sie Ihr Suchwort? Ausland; Digitale Bibliothek; Elektronische Bibliothek; College; Colleges; University; Universities; Libary; Libraries; Hochschule; Fachhochschule; Universität; Bibliothek; Hochschulbibliothek; Bibliotheksarbeit; Information source; Informationsquelle; Unterrichtsmedien; Auslieferung; Südafrika; Süd-Afrika; Republik Südafrika; Südafrikanische Republik
Abstract	This article aims to present the Open Distance eLearning library processes for requesting information resources using the Online Public Access Catalogue (OPAC). OPAC is known as a platform used by library clients to check the availability of information resources from the entire library collection. ODeL libraries also use the OPAC, not as a library catalogue, but as a portal for requesting information resources. The processes presented in this articles starts from when the library clients request information resources when the requests reach the library/library staff, how the online requests are handled when received, how they are sent to the requesters, how the information resources are sent back to the library after use by the requesters and the process of receiving the returned information resources. (As Provided).
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Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2024/1/01