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| Autor/inn/en | Rush, Jami S.; Olivier, Dianne F. |
|---|---|
| Titel | Committed and Engaged: A Mixed Method Phenomenological Study of the Perceived Roles, Responsibilities, and Contributions of Professional Support Personnel in Higher Education |
| Quelle | In: Research Issues in Contemporary Education, 6 (2021) 1, S.1-25 (25 Seiten)
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| Sprache | englisch |
| Dokumenttyp | gedruckt; online; Zeitschriftenaufsatz |
| Schlagwörter | School Personnel; Professional Personnel; Higher Education; Staff Role; Responsibility; Employee Attitudes; Work Attitudes; Louisiana |
| Abstract | This mixed methods phenomenological study explored experiences and perceptions of professional support personnel in higher education regarding roles, responsibilities, and contributions to their institutions. Professional support personnel are the largest population of nonfaculty staff in higher education institutions, and they serve an integral role in the day-to-day functions to advance the mission of the institution. The overarching question guiding this study was, "What are perceptions of professional support personnel in higher education regarding their roles, responsibilities, and contributions within their institutions?" Quantitative surveys and qualitative interviews of professional support personnel were used to examine their job demands, job resources available, level of work engagement, and participation in organizational citizenship behaviors. The major study findings show professional support personnel are highly engaged in their jobs and perceive their contributions to their institutions as positive. They describe their roles as student-centered, revenue generating, supporting faculty, partnering with the community, and overall supporting the institution. While professional support personnel indicated participation in organizational citizenship behaviors, further analysis showed the roles and responsibilities of professional support personnel in higher education are inherently comprised of organizational citizenship behaviors and thus are in-role behaviors. In contradiction to existing research, professional support staff described "other duties as assigned" as fun and a welcomed opportunity for professional development and networking. (As Provided). |
| Anmerkungen | Louisiana Educational Research Association. e-mail: rice@leraweb.net; Web site: http://leraweb.net/ojs/index.php/rice |
| Erfasst von | ERIC (Education Resources Information Center), Washington, DC |
| Update | 2024/1/01 |
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