International Students' Service Quality Evaluations towards Turkish Universities

Autor/inn/en	Bozbay, Zehra; Baghirov, Fakhri; Zhang, Ye; Rasli, Amran; Karakasoglu, Meltem
Titel	International Students' Service Quality Evaluations towards Turkish Universities
Quelle	In: Quality Assurance in Education: An International Perspective, 28 (2020) 3, S.151-164 (14 Seiten)Infoseite zur Zeitschrift PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	0968-4883
DOI	10.1108/QAE-06-2019-0061
Schlagwörter	Foreign Countries; Foreign Students; College Students; Student Attitudes; Student Satisfaction; School Attitudes; Educational Quality; Turkey + Suchen Sie Ihr Suchwort? Ausland; Collegestudent; Schülerverhalten; Quality of education; Bildungsqualität; Türkei
Abstract	Purpose: This paper aims to investigate international students' perception and satisfaction towards Turkish universities' service quality. Design/methodology/approach: This paper used modified version of SERVQUAL questionnaire for education purpose to collect data. Data were collected from 168 international students studying in public and private universities in Turkey. Findings: Based on findings of this study, there is negative gap between perception and expectation for all 35 items in questionnaire among international students. Practical implications: This study adds on educational service quality literature in developing country, specifically in Turkey. Additionally, decision-makers, institutions, etc. can use findings of this study to overcome the dissatisfactions and difficulties faced by international students in Turkey. Originality/value: This study fulfills identified need to study international students' perception and satisfaction towards Turkish universities. (As Provided).
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Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2024/1/01