Understanding User Needs for Citation Management Program Support

Autor/inn/en	Berry, Teresa U.; Milewski, Steven D.; Sexton, Manda C.; Sharp, Allison L.; Williamson, Jeanine M.
Titel	Understanding User Needs for Citation Management Program Support
Quelle	In: Public Services Quarterly, 16 (2020) 2, S.71-82 (12 Seiten) PDF als Volltext Verfügbarkeit
Zusatzinformation	ORCID (Milewski, Steven D.)
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	1522-8959
DOI	10.1080/15228959.2019.1687070
Schlagwörter	User Needs (Information); Citations (References); Bibliographies; Library Instruction; Academic Libraries; Research Universities; Users (Information); Troubleshooting; College Faculty; College Students; Preferences; Computer Software Selection; Help Seeking; Technical Support; Tennessee + Suchen Sie Ihr Suchwort? Benutzerbedürfnis; Citations; Zitat; Bibliotheksverzeichnis; College; Colleges; University; Universities; Libary; Libraries; Hochschule; Fachhochschule; Universität; Bibliothek; Hochschulbibliothek; Forschungseinrichtung; Benutzerprofil; Nutzer; Störfall; Fakultät; Collegestudent; Help-seeking behavior; Help-seeking behaviour; Hilfe suchendes Verhalten
Abstract	Citation management programs are tools used to organize references and to create citations and bibliographies. Libraries are often the central point for providing training and support in using these tools. To determine how we could improve our support and training services, we surveyed users to determine what software in being used, why they chose that particular program, what features are important, and how they use citation management programs to collaborate. Results indicate that users chose a particular program because it was freely available or recommended to them by others and that they thought that importing references and creating citations were important features. We also found a majority of respondents used citation management programs to collaborate and turned to the library for training and support. (As Provided).
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Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2024/1/01