Twenty Years of Research on Total Quality Management in Higher Education: A Systematic Literature Review

Autor/inn/en	Nasim, Kanwal; Sikander, Arif; Tian, Xiaowen
Titel	Twenty Years of Research on Total Quality Management in Higher Education: A Systematic Literature Review
Quelle	In: Higher Education Quarterly, 74 (2020) 1, S.75-97 (23 Seiten)Infoseite zur Zeitschrift PDF als Volltext Verfügbarkeit
Zusatzinformation	ORCID (Nasim, Kanwal)
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	0951-5224
DOI	10.1111/hequ.12227
Schlagwörter	Global Approach; Total Quality Management; Educational Quality; Higher Education; College Administration; Teaching Methods; Learning Processes; School Business Relationship; Futures (of Society); Foreign Countries; Developing Nations; Developed Nations; Holistic Approach; Educational Research; Competition; Educational History + Suchen Sie Ihr Suchwort? Globales Denken; Quality management; Qualitätsmanagement; Quality of education; Bildungsqualität; Hochschulbildung; Hochschulsystem; Hochschulwesen; College administrators; Hochschulverwaltung; Teaching method; Lehrmethode; Unterrichtsmethode; Learning process; Lernprozess; Future; Society; Zukunft; Ausland; Developing country; Developing countries; Entwicklungsland; Developed countries; Industriestaat; Industrieland; Holistischer Ansatz; Bildungsforschung; Pädagogische Forschung; Wettkampf; History of education; Bildungsgeschichte
Abstract	Faced with intensified global education competition, universities and other Higher Education institutions are implementing Total Quality Management (TQM) to keep rivals at bay. Meanwhile, research interest in TQM in Higher Education is growing. This paper reviews the achievements and limitations of extant research on TQM in Higher Education, and discusses directions for future research. The paper finds that extant research focuses on (1) teaching and learning but neglects research and industry engagement; (2) an isolated factor (e.g., teacher) but neglects other factors (e.g., facilities); (3) the Higher Education sector in advanced countries but neglects the Higher Education sector in developing countries; and (4) TQM as a phenomenon but neglects theory development and integration. Future research needs to address these limitations, adopt a more holistic perspective, and take a more inclusive and comprehensive approach to TQM in the Higher Education sector. (As Provided).
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Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2024/1/01