Developing Communication Repertoires to Address Conflict in Community Engagement Work

Autor/inn/en	Janke, Emily M.; Dumlao, Rebecca
Titel	Developing Communication Repertoires to Address Conflict in Community Engagement Work
Quelle	In: Journal of Higher Education Outreach and Engagement, 23 (2019) 1, S.35-56 (22 Seiten)Infoseite zur Zeitschrift PDF als Volltext kostenfreie Datei Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	1534-6102
Schlagwörter	Interpersonal Communication; Communication Strategies; Conflict Resolution; Interpersonal Competence; Cultural Differences; Work Environment; Community Programs; Motivation; Knowledge Level; Skill Development + Suchen Sie Ihr Suchwort? Interpersonale Kommunikation; Kommunikationsstrategie; Conflict solving; Konfliktlösung; Konfliktregelung; Interpersonale Kompetenz; Kultureller Unterschied; Arbeitsmilieu; psychologische; Motivation (psychologisch); Wissensbasis; Kompetenzentwicklung; Qualifikationsentwicklung
Abstract	Due to their work engaging with diverse people representing varied institutions and community settings and addressing diverse issues and topics, community engagement professionals (CEPs) must serve as boundary spanners (Child & Faulkner, 1998; Janke, 2009) across differences. Quite often, interpersonal, organizational, cultural, and other differences lead to tensions and conflict. Though CEPs enter into positions and situations in which conflict exists, or is likely to exist, few have been professionally prepared to manage interpersonal conflict. Drawing on a competence-based approach to communicating about interpersonal conflict (Cupach, Canary, & Spitzberg, 2010), this essay suggests key communication capacities, including motivation, knowledge, and skills to manage conflict, even positively transforming conflict in ways that build understanding and relationships. Conflict management is not about learning a single model or a specific script to "end all conflicts." Instead, conflict management involves developing competency with constructive practices through intentional, sustained effort. (As Provided).
Anmerkungen	Office of the Vice President for Public Service and Outreach, University of Georgia and the Institute of Higher Education. Treanor House, 1234 South Lumpkin Street, Athens, GA 30602. Tel: 706-542-6167; Fax: 706-542-6124; e-mail: jheoe@uga.edu; Web site: http://openjournals.libs.uga.edu/index.php/jheoe
Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2020/1/01