Blended Workplace Learning: The Value of Human Interaction

Autor/inn/en	Hewett, Suniti; Becker, Karen; Bish, Adelle
Titel	Blended Workplace Learning: The Value of Human Interaction
Quelle	In: Education & Training, 61 (2019) 1, S.2-16 (15 Seiten)Infoseite zur Zeitschrift PDF als Volltext Verfügbarkeit
Zusatzinformation	ORCID (Becker, Karen)
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	0040-0912
DOI	10.1108/ET-01-2017-0004
Schlagwörter	Blended Learning; Workplace Learning; Learner Engagement; Work Environment; Employee Attitudes; Interpersonal Relationship; Case Studies; Peer Relationship; Cognitive Processes; Interaction Process Analysis; Psychological Patterns; Facilitators (Individuals); Program Descriptions + Suchen Sie Ihr Suchwort? Arbeitsmilieu; Arbeitnehmerinteresse; Interpersonal relation; Interpersonal relations; Interpersonelle Beziehung; Zwischenmenschliche Beziehung; Case study; Fallstudie; Case Study; Peer-Beziehungen; Cognitive process; Kognitiver Prozess; Prozessanalyse
Abstract	Purpose: The purpose of this paper is to study the use of blended learning in the workplace and questions whether interpersonal interaction facilitates learner engagement (specifically behavioral, cognitive and/or emotional engagement), and if so, the means by which this occurs. Design/methodology/approach: A qualitative approach was taken to this exploratory study, a single-case study design was utilized, and data collection methods involved interviews with facilitators and past participants of a blended workplace learning (BWL) program. Findings: Human interaction in the BWL program included learner-facilitator, learner-learner and learner-colleague interaction. Where human interaction was present, it was reported to be linked with more active behavioral engagement, higher cognitive engagement and stronger and more positive emotional engagement than where human interaction was absent. Research limitations/implications: The single-case study design does not allow for generalizability of findings. Reliance on self-reported data through interviews without cross-validation from other forms of measurement is a further limitation of the study. Practical implications: Effective blended learning programs for workplaces are those that provide opportunities for learners to engage through human interaction with facilitators, other learners and colleagues. The findings advance current knowledge of BWL, and have implications for human resource development professionals, and designers and facilitators of blended learning programs for workplaces. Originality/value: The study contributes to existing literature on blended learning in the workplace and emphasizes the importance of ensuring that human interaction is still an element of blended learning to maximize the benefits to learners and organizations. (As Provided).
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Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2020/1/01