Interrelationship between Perceived Instructor Power, Student Dissatisfaction, and Complaint Behaviors in the Context of Higher Education

Autor/in	Yoke, Lee Bee
Titel	Interrelationship between Perceived Instructor Power, Student Dissatisfaction, and Complaint Behaviors in the Context of Higher Education
Quelle	In: International Education Studies, 11 (2018) 7, S.12-25 (14 Seiten) PDF als Volltext kostenfreie Datei Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	1913-9020
Schlagwörter	Correlation; Power Structure; Teacher Role; Student Behavior; Student Attitudes; Compliance (Psychology); College Students; College Faculty; Online Surveys; Questionnaires; Structural Equation Models; Statistical Analysis; Teacher Influence; Student Satisfaction; Hypothesis Testing; Focus Groups; Foreign Countries; Malaysia + Suchen Sie Ihr Suchwort? Korrelation; Lehrerrolle; Student behaviour; Schülerverhalten; Collegestudent; Fakultät; Fragebogen; Statistische Analyse; Hypothesenprüfung; Hypothesentest; Ausland
Abstract	Instructor is granted with some basic forms of power to influence student behaviors. Students tend to perceive themselves in an inferior position due to the power imbalance between instructors and students. Therefore, this paper aims to explore the interrelationships between perceived instructor power, student dissatisfaction and complaint behaviors in the context of higher education. The present study employed quantitative research methodology using survey questionnaire to collect data. Results from structural equation modeling indicated that students are more likely to engage in private complaining behavior and third party complaining behavior when instructor exhibited legitimate power, while perceived referent power is more associated with voice and third party complaining behavior. It was also noticeable that the student dissatisfaction can mediate the power-complaining behavior link. This research can be practically applied in the higher education institutions on how certain power bases can lead to student dissatisfaction and modes of complaining. (As Provided).
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Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2020/1/01