Quality Management in Higher Education: Review and Perspectives

Autor/inn/en	Papanthymou, Anastasia; Darra, Maria
Titel	Quality Management in Higher Education: Review and Perspectives
Quelle	In: Higher Education Studies, 7 (2017) 3, S.132-147 (16 Seiten) PDF als Volltext kostenfreie Datei Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	1925-4741
Schlagwörter	Educational Quality; Higher Education; Resource Allocation; Barriers; Educational Administration; Transformational Leadership; Personality; Values; College Faculty; Human Capital; Economic Factors; Institutional Characteristics; College Role; Expectation; Factor Analysis; Developing Nations; Models; Total Quality Management; Educational Research; Statistical Analysis; Journal Articles; Conference Papers; College Administration + Suchen Sie Ihr Suchwort? Quality of education; Bildungsqualität; Hochschulbildung; Hochschulsystem; Hochschulwesen; Ressourcenallokation; Bildungsverwaltung; Schuladministration; Schulverwaltung; Personalität; Wertbegriff; Fakultät; Humankapital; Ökonomischer Faktor; Expectancy; Erwartung; Faktorenanalyse; Developing country; Developing countries; Entwicklungsland; Analogiemodell; Quality management; Qualitätsmanagement; Bildungsforschung; Pädagogische Forschung; Statistische Analyse; Journal article; Zeitschriftenaufsatz; Konferenzmaterial; College administrators; Hochschulverwaltung
Abstract	This paper is a review which presents a summary of 52 studies from 2006 to 2016 in Quality Management (QM) within Higher Education Institutes (HEIs). The aim of this paper is to submit evidence regarding the level of QM in HEIs, particularly in developing countries, and also to enhance the research in the field of QM. The findings reveal that from 2013 onward there is an increased interest in the items of QM mainly in Arabic countries. Moreover, the findings include Critical Success Factors (CSFs), obstacles and benefits that confirm and supplement previous literature. The type (private or public) and age of university, transformational leadership, integration, respect of a person, character, constructive conflict, creative tension, enthusiasm, awareness and orientation of employees and faculty and resource allocation are CSFs that this study reveals. Also, infrastructure limitations focused on human and financial capital, limited involvement of stakeholders and measurement of a complex range of performance indicators are barriers which enrich the analysis. Moreover, the extra benefits of QM practices are that QM is appropriate to the purpose of HEIs, meets the expectations and the new roles of HEIs, and lastly, the implementation of QM practices can solve problems and propose solutions. (As Provided).
Anmerkungen	Canadian Center of Science and Education. 1120 Finch Avenue West Suite 701-309, Toronto, OH M3J 3H7, Canada. Tel: 416-642-2606; Fax: 416-642-2608; e-mail: hes@ccsenet.org; Web site: http://www.ccsenet.org/journal/index.php/hes
Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2020/1/01