Assessment of Students' Satisfaction: A Case Study of Dire Dawa University, Ethiopia

Autor/inn/en	Daniel, Dawit; Liben, Getachew; Adugna, Ashenafi
Titel	Assessment of Students' Satisfaction: A Case Study of Dire Dawa University, Ethiopia
Quelle	In: Journal of Education and Practice, 8 (2017) 4, S.111-120 (10 Seiten) PDF als Volltext kostenfreie Datei Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	2222-1735
Schlagwörter	Student Satisfaction; Case Studies; Student Surveys; Attitude Measures; Undergraduate Students; Educational Quality; Delivery Systems; Questionnaires; Interviews; Educational Facilities; College Programs; Teacher Student Relationship; Gender Differences; College Administration; Student Attitudes; Foreign Countries; Statistical Analysis; Qualitative Research; Ethiopia + Suchen Sie Ihr Suchwort? Case study; Fallstudie; Case Study; Schülerbefragung; Quality of education; Bildungsqualität; Auslieferung; Fragebogen; Interviewing; Interviewtechnik; Bildungsstätte; Studienprogramm; Teacher student relationships; Lehrer-Schüler-Beziehung; Geschlechterkonflikt; College administrators; Hochschulverwaltung; Schülerverhalten; Ausland; Statistische Analyse; Qualitative Forschung; Äthiopien
Abstract	Universities in the modern world are expected to seek and cultivate new knowledge, provide the right kind of leadership and strive to promote equality and social justice. The general objective of the study is to investigate the satisfaction level of undergraduate level students enrolled in regular program of Dire-Dawa University and there by understand Dire-Dawa University's level of service quality perceived by the students. A cross-sectional study design was conducted on students of the university selected using stratified random sampling technique. The study was anchored on the model developed by Parasuraman et al. (1988) known as SERVQUAL. Results revealed that the satisfaction level of students in the overall service of the university is 65.4%. Additionally there is significant variation in students' satisfaction across sex regarding student-instructor interaction, administrative student support service and facility supervision whereas no significant variation was seen regarding satisfaction due to undergraduate and post-graduate programs. Therefore it could be possible to conclude that majority of the students are satisfied with the service that the university offers. However it was also found that the number of the dissatisfied group was not insignificant, and therefore more effort should be made to make the satisfaction level of the students much better than the current level. (As Provided).
Anmerkungen	IISTE. No 1 Central, Hong Kong Island, Hong Kong SAR. Tel: +852-39485948; e-mail: JEP@iiste.org; Web site: http://iiste.org/Journals/index.php/JEP
Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2020/1/01