Redefining Roles and Responsibilities: Implementing a Triage Reference Model at a Single Service Point

Autor/inn/en	LaMagna, Michael; Hartman-Caverly, Sarah; Marchetti, Lori
Titel	Redefining Roles and Responsibilities: Implementing a Triage Reference Model at a Single Service Point
Quelle	In: Journal of Access Services, 13 (2016) 2, S.53-65 (13 Seiten) PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	1536-7967
DOI	10.1080/15367967.2016.1161516
Schlagwörter	Community Colleges; Academic Libraries; Reference Services; Models; Library Role; Responsibility; Case Studies; Library Personnel; Qualitative Research; Delaware + Suchen Sie Ihr Suchwort? Community college; Community College; College; Colleges; University; Universities; Libary; Libraries; Hochschule; Fachhochschule; Universität; Bibliothek; Hochschulbibliothek; Literaturdienst; Analogiemodell; Verantwortungsübernahme; Zuständigkeit; Case study; Fallstudie; Case Study; Qualitative Forschung
Abstract	As academic institutions continue to renovate and remodel existing libraries to include colocated services, it is important to understand how this new environment requires the redefining of traditional library roles and responsibilities. This case study examines how Delaware County Community College redefined reference and research service by transitioning to a triage reference model. This includes how information desk staff and student workers at a single service point determine when to refer users to librarians and how this model has evolved based on specific situations and experiences. (As Provided).
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Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2020/1/01