The Value of Chat Reference Services: A Pilot Study

Autor/inn/en	Jacoby, JoAnn; Ward, David; Avery, Susan; Marcyk, Emilia
Titel	The Value of Chat Reference Services: A Pilot Study
Quelle	In: portal: Libraries and the Academy, 16 (2016) 1, S.109-129 (21 Seiten) PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	1531-2542
DOI	10.1353/pla.2016.0013
Schlagwörter	Reference Services; Pilot Projects; Teacher Attitudes; Student Attitudes; Librarian Attitudes; Writing (Composition); Introductory Courses; Mixed Methods Research; Transcripts (Written Records); Focus Groups; Interviews; Novices; Questioning Techniques; Library Instruction; Usability; Interpersonal Competence; Interpersonal Communication; Academic Libraries; Likert Scales; Illinois + Suchen Sie Ihr Suchwort? Literaturdienst; Pilot project; Modellversuch; Pilotprojekt; Lehrerverhalten; Schülerverhalten; Schreibübung; Einführungskurs; Interviewing; Interviewtechnik; Befragungstechnik; Fragetechnik; Bibliotheksverzeichnis; Interpersonale Kompetenz; Interpersonale Kommunikation; College; Colleges; University; Universities; Libary; Libraries; Hochschule; Fachhochschule; Universität; Bibliothek; Hochschulbibliothek; Likert-Skala
Abstract	This article explores student, instructor, and librarian perceptions of chat reference in the context of an introductory composition course. Participants in a mixed-method study responded to an anonymized chat transcript. While student respondents valued speed and efficiency, they were willing to receive instruction and open to questions that demonstrated interest or moved the research forward. Librarian and instructor comments focused on how these chats supported or could better support student learning, as well as on the interplay between classroom teaching, library instruction, and reference. The authors also identify implications that these findings have for the development of best practices in chat reference. (As Provided).
Anmerkungen	Johns Hopkins University Press. 2715 North Charles Street, Baltimore, MD 21218. Tel: 800-548-1784; Tel: 410-516-6987; Fax: 410-516-6968; e-mail: jlorder@jhupress.jhu.edu; Web site: http://www.press.jhu.edu/journals/subscribe.html
Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2020/1/01