Literaturnachweis - Detailanzeige
| Autor/inn/en | Seng, Ernest Lim Kok; Ling, Tan Pei |
|---|---|
| Titel | A Statistical Analysis of Education Service Quality Dimensions on Business School Students' Satisfaction |
| Quelle | In: International Education Studies, 6 (2013) 8, S.136-146 (11 Seiten)
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| Sprache | englisch |
| Dokumenttyp | gedruckt; online; Zeitschriftenaufsatz |
| ISSN | 1913-9020 |
| Schlagwörter | Foreign Countries; Statistical Analysis; Educational Quality; Business Administration Education; Majors (Students); College Students; Student Attitudes; Satisfaction; Positive Attitudes; Teacher Influence; Courses; Educational Resources; Learner Engagement; Influences; Statistical Significance; Correlation; Student Evaluation; Hypothesis Testing; Multiple Regression Analysis; Malaysia |
| Abstract | This study aims to investigate student satisfaction on quality education services provided by institutions of higher learning in Malaysia. Their level of satisfaction based primarily on the data collected through five dimensions of education service quality. A random sample of 250 students studying in an institution of higher learning was selected for this study. Statistical analysis had been employed to analyze the intensity of these five dimensions and their influence on student satisfaction. The results indicated that instructors, academic courses, learning resources and student's engagement had positive and statistical significant influenced on student satisfaction. This study provides very useful information for the stakeholder to plan and draw appropriate strategies for the dimensions that need further improvement. More importantly, education service quality will determine the sustainability of an institution by looking at the competitiveness of education setting at national and international levels. (As Provided). |
| Anmerkungen | Canadian Center of Science and Education. 1120 Finch Avenue West Suite 701-309, Toronto, ON M3J 3H7, Canada. Tel: 416-642-2606 Ext 206; Fax: 416-642-2608; e-mail: ies@ccsenet.org; Web site: http://www.ccsenet.org/journal/index.php/es |
| Erfasst von | ERIC (Education Resources Information Center), Washington, DC |
| Update | 2020/1/01 |
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