Responding to Hostility: Evidence-Based Guidance for Communication during Planned Organizational Change

Autor/inn/en	Campbell, Kim Sydow; Carmichael, Pierson; Naidoo, Jefrey S.
Titel	Responding to Hostility: Evidence-Based Guidance for Communication during Planned Organizational Change
Quelle	In: Business and Professional Communication Quarterly, 78 (2015) 2, S.197-214 (18 Seiten) PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	2329-4922
DOI	10.1177/2329490614551570
Schlagwörter	Organizational Change; Resistance to Change; Psychological Patterns; Readiness; Rhetoric; Communication Strategies; Speech Acts; Theories; Change Agents; Preferences; Business Communication + Suchen Sie Ihr Suchwort? Organisationswandel; Rhetorik; Kommunikationsstrategie; Sprechakt; Theory; Theorie; Unternehmenskommunikation
Abstract	Hostile challenges to planned organization change are common and challenging to deal with effectively. Little research has explained successful responses to such stakeholder hostility. To address this gap, we use the concept of readiness to characterize the content of hostile challenges. We also use rhetorical strategies based on speech act theory to describe options for responding to those challenges. Because change agents must choose among multiple strategies, we continue a line of research investigating relative preferences among them. Ultimately, our aim is to offer six lessons for change agents who face hostile challenges based on evidence from research. (As Provided).
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Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2020/1/01