Front-Line Educators: The Impact of Classified Staff Interactions on the Student Experience

Autor/inn/en	Schmitt, Mary Ann; Duggan, Molly H.; Williams, Mitchell R.; McMillan, Judy B.
Titel	Front-Line Educators: The Impact of Classified Staff Interactions on the Student Experience
Quelle	In: Community College Journal of Research and Practice, 39 (2015) 2, S.103-112 (10 Seiten)Infoseite zur Zeitschrift PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	1066-8926
DOI	10.1080/10668926.2012.755482
Schlagwörter	Student Experience; Interviews; Observation; Focus Groups; Staff Role; Student Personnel Services; Student Personnel Workers; Academic Persistence; School Holding Power; Interaction; Interaction Process Analysis; Interpersonal Relationship; Familiarity; Change Strategies; Special Needs Students; Work Environment; Policy Formation; Employee Attitudes; Qualitative Research; Case Studies + Suchen Sie Ihr Suchwort? Studienerfahrung; Interviewing; Interviewtechnik; Beobachtung; Interaktion; Prozessanalyse; Interpersonal relation; Interpersonal relations; Interpersonelle Beziehung; Zwischenmenschliche Beziehung; Lösungsstrategie; Sonderpädagogischer Förderbedarf; Arbeitsmilieu; Politische Betätigung; Arbeitnehmerinteresse; Qualitative Forschung; Case study; Fallstudie; Case Study
Abstract	This multiple case study explored classified staff interactions with students as a strategy for increasing success. Interviews, observations, and focus groups examined interactions from the staff perspective. Findings indicate staff members enhance the educational process by providing a human connection, offering practical strategies for success, and giving support to special populations. Front-line staff interactions appear to positively impact the student experience. Future research should focus on work place considerations, policy development, and the student perspective. The authors urge community college leaders to more fully utilize the contributions of these front-line educators. (As Provided).
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Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2017/4/10