Learning Cultures in Retail: Apprenticeship, Identity and Emotional Work in England and Germany

Autor/in	Brockmann, Michaela
Titel	Learning Cultures in Retail: Apprenticeship, Identity and Emotional Work in England and Germany
Quelle	In: Journal of Education and Work, 26 (2013) 4, S.357-375 (19 Seiten)Infoseite zur Zeitschrift PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	1363-9080
DOI	10.1080/13639080.2012.661847
Schlagwörter	Retailing; Apprenticeships; Foreign Countries; Motor Vehicles; Self Concept; Emotional Experience; Self Control; Skill Development; Biographies; Vocational Education; Student Attitudes; Service Occupations; Food Service; Work Attitudes; Semi Structured Interviews; Ethnography; Germany; United Kingdom (England) + Suchen Sie Ihr Suchwort? Warenwirtschaft; Apprenticeship; Lehre; Ausland; Motor vehicle; Kraftwagen; Selbstkonzept; Selbstbeherrschung; Kompetenzentwicklung; Qualifikationsentwicklung; Biography; Biografie; Biographie; Ausbildung; Berufsbildung; Schülerverhalten; Dienstleistungsberuf; Work attitude; Arbeitshaltung; Ethnografie; Deutschland
Abstract	The paper is based on a study of apprentices in retail and motor vehicle maintenance in England and Germany, exploring their perceptions of themselves as learners over time and in particular learning environments. The study combines biographical interviews with participant observation in colleges and workplaces. The paper examines the concept of emotion work in the context of retail apprenticeships. It explores the extent to which the skill of emotion management is developed through apprenticeship programmes and the meaning young people attach to it in the context of their individual biographies. Comparing the German dual system with the minimalist approach of an English supermarket, it concludes that emotion work may be part of an occupational competence offering positive means for identification as a critical resource for young people's negotiation of identity. The findings challenge existing conceptualisations of emotional labour and have important implications for the provision of apprenticeships in the service sector. (As Provided).
Anmerkungen	Routledge. Available from: Taylor & Francis, Ltd. 325 Chestnut Street Suite 800, Philadelphia, PA 19106. Tel: 800-354-1420; Fax: 215-625-2940; Web site: http://www.tandf.co.uk/journals
Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2017/4/10