"I'm Just There to Ease the Burden": The Parent Support Adviser Role in English Schools and the Question of Emotional Labour

Autor/inn/en	Cullen, Stephen M.; Cullen, Mairi-Ann; Lindsay, Geoff
Titel	"I'm Just There to Ease the Burden": The Parent Support Adviser Role in English Schools and the Question of Emotional Labour
Quelle	In: British Educational Research Journal, 39 (2013) 2, S.302-319 (18 Seiten)Infoseite zur Zeitschrift PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	0141-1926
DOI	10.1080/01411926.2011.640393
Schlagwörter	Foreign Countries; Parent School Relationship; School Personnel; Educational Policy; Parent Participation; Educational History; Interpersonal Relationship; Emotional Response; Interviews; Role; Attitude Measures; United Kingdom (England) + Suchen Sie Ihr Suchwort? Ausland; Parent-school relationship; Parent school relationships; Parent-school relationships; Parent-school relation; Parent school relation; Eltern-Schule-Beziehung; Schulpersonal; Politics of education; Bildungspolitik; Elternmitwirkung; History of education; Bildungsgeschichte; Interpersonal relation; Interpersonal relations; Interpersonelle Beziehung; Zwischenmenschliche Beziehung; Emotionales Verhalten; Interviewing; Interviewtechnik; Rollen
Abstract	In 2005, the Department for Education and Skills announced a 40 million British pound investment in a new school support worker role, the parent support adviser (PSA), for 20 English local authorities. A pilot project ran from 2006-2008 and resulted in the establishment of 717 PSAs in 1167 schools. The national evaluation of the project forms the evidential basis of this paper, with interviews conducted with 69 PSAs, 85 PSA line managers and 105 parents and a database recording casework with nearly 21,000 parents. This paper focuses on the nature of the PSA role as the first centrally funded parent support role in English schools. The theoretical framework provided by the concept of "emotional labour" and the development of the concept represented by the 4Ps typology provides the conceptual structure. This paper argues that although the characteristics of the PSA role appear to place it within the category of work requiring emotional labour, PSAs and parents regard that aspect of the role in a positive light. For the PSAs there was little evidence that emotional labour necessary for the role of PSA led to dissonance between role and worker or alienation from the product of PSA labour. (Contains 2 tables.) (As Provided).
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Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2017/4/10