Now It's Necessary: Virtual Reference Services at Washington State University, Pullman

Autor/inn/en	Nicol, Erica Carlson; Crook, Linda
Titel	Now It's Necessary: Virtual Reference Services at Washington State University, Pullman
Quelle	In: Journal of Academic Librarianship, 39 (2013) 2, S.161-168 (8 Seiten)Infoseite zur Zeitschrift PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	0099-1333
DOI	10.1016/j.acalib.2012.09.017
Schlagwörter	Academic Libraries; Reference Services; Computer Mediated Communication; State Universities; Washington + Suchen Sie Ihr Suchwort? College; Colleges; University; Universities; Libary; Libraries; Hochschule; Fachhochschule; Universität; Bibliothek; Hochschulbibliothek; Literaturdienst; Computerkonferenz; Staatliche Universität
Abstract	While virtual reference services (VRS) are becoming more and more common in academic libraries, implementing and maintaining well-used and effective VRS can be a challenge in the face of competing demands on time, staffing, and funding. Between 2011 and 2012, librarians at Washington State University, Pullman (WSU) have overhauled and reorganized VRS, committing more time, money, and energy to VRS than ever before. While past experiences with VRS at WSU Pullman have been mixed, data collected from recent years shows that the decision to prioritize VRS was worth it, leading to a vital and rapidly growing service. VRS at WSU shows sizable increases in usage between 2010 and 2012, indicating that VRS is now a necessary part of the WSU Libraries' mission to best serve their community of users. (Contains 3 figures.) (As Provided).
Anmerkungen	Elsevier. 3251 Riverport Lane, Maryland Heights, MO 63043. Tel: 800-325-4177; Tel: 314-447-8000; Fax: 314-447-8033; e-mail: JournalCustomerService-usa@elsevier.com; Web site: http://www.elsevier.com
Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2017/4/10