An Exploratory Investigation of the Relationship between Turnover Intentions, Work Exhaustion and Disengagement among IT Professionals in a Single Institution of Higher Education in a Major Metropolitan Area

Autor/in	Ford, Valerie F.
Titel	An Exploratory Investigation of the Relationship between Turnover Intentions, Work Exhaustion and Disengagement among IT Professionals in a Single Institution of Higher Education in a Major Metropolitan Area
Quelle	(2012), (222 Seiten) PDF als Volltext Verfügbarkeit Ed.D. Dissertation, The George Washington University
Sprache	englisch
Dokumenttyp	gedruckt; online; Monographie
ISBN	978-1-2675-8714-5
Schlagwörter	Hochschulschrift; Dissertation; Burnout; Urban Universities; Information Technology; Statistical Significance; Correlation; Measures (Individuals); Online Surveys; Questionnaires; Labor Turnover; Employees; Industrial Psychology + Suchen Sie Ihr Suchwort? Thesis; Dissertations; Academic thesis; Burn out (Psychology); Burnout-syndrom; Burnout-Syndrom; Informationstechnologie; Korrelation; Messdaten; Fragebogen; Employee; Arbeitnehmer; Beschäftigter; Betriebspsychologie; Industriepsychologie
Abstract	Recent studies have shown that turnover is a major issue in IT environments (Armstrong & Riemenschneider, 2011; Carayon, Schoepke, Hoonakker, Haims, & Brunette, 2006; Moore, 2000a; Rigas, 2009). In fact, the research literature in IT and the popular press suggest that IT professionals are particularly vulnerable to burnout (Armstrong & Riemenschneider, 2011; Kalimo & Toppinen, 1995; McGee, 1996; Moore, 2000a). Using the Job Demands-Resources Model of Burnout as a framework, this study investigated the relationship between disengagement, work exhaustion and turnover intentions among IT professionals in a single university in a major metropolitan area. This study used a non-experimental, survey research design via a Web-based questionnaire to collect data from a population (N = 287) of university IT employees in a major metropolitan area. Two instruments were employed in the study: the Oldenburg Burnout Inventory (OLBI) measures work exhaustion and disengagement as developed by Demerouti et al. (2001); the Michigan Organizational Assessment Questionnaire Job Satisfaction Subscale (MOAQ-JSS) measures turnover intentions. The findings from this research indicated that disengagement consistently showed a statistically significant, positive correlation with turnover intentions. A conceptual implication of the study is that future investigations of disengagement, work exhaustion and turnover intentions among university IT employees must account for the unique work environment and how those workplace characteristics predict disengagement, work exhaustion and subsequent thoughts about quitting. Keywords: turnover intentions, turnover, work exhaustion, disengagement, job burnout [The dissertation citations contained here are published with the permission of ProQuest LLC. Further reproduction is prohibited without permission. Copies of dissertations may be obtained by Telephone (800) 1-800-521-0600. Web page: http://www.proquest.com/en-US/products/dissertations/individuals.shtml.] (As Provided).
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Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2017/4/10