An Evaluation of the Self-Service Approach in One-Stop Career Centers. Final Report.

Autor/inn/en	D'Amico, Ronald; Fedrau, Ruth; Kimball, Mary; Midling, Michael; Soukamneuth, Sengsouvanh
Institution	Social Policy Research Associates, Menlo Park, CA.
Titel	An Evaluation of the Self-Service Approach in One-Stop Career Centers. Final Report.
Quelle	(1999), (186 Seiten) PDF als Volltext kostenfreie Datei Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Monographie
Schlagwörter	Access to Information; Adult Education; Agency Cooperation; Autoinstructional Aids; Career Centers; Cooperative Programs; Coordination; Economically Disadvantaged; Educational Resources; Employment Programs; Employment Services; Information Technology; Institutional Cooperation; Job Training; Labor Force Development; Needs Assessment; Personnel Selection; Program Effectiveness; Program Evaluation; Program Implementation; Staff Development; Staff Role; State Programs; Users (Information); Welfare Recipients + Suchen Sie Ihr Suchwort? Adult; Adults; Education; Adult basic education; Adult training; Erwachsenenbildung; Selbstinstruierendes Material; Berufsbildungszentrum; Koordination; Bildungsmittel; Employment program; Employment programme; Employment programmes; Beschäftigungsprogramm; Employment service; Arbeitsvermittlung; Informationstechnologie; Institute; Co-operation; Cooperation; Institut; Kooperation; Berufsqualifizierender Bildungsgang; Arbeitskräftebestand; Bedarfsermittlung; Personalauswahl; Personalentscheidung; Programme evaluation; Programmevaluation; Personnel development; Personalentwicklung; Regierungsprogramm; Benutzerprofil; Nutzer; Sozialhilfeempfänger; Sozialhilfeempfängerin
Abstract	This report presents findings from a study of self-service systems in eight One-Stop Career Centers that were identified as being particularly efficacious or noteworthy for completeness of resources, ease of use, or outreach to special populations. Chapter I describes the study design. Chapter II describes physical facilities. It focuses on the Resource Rooms in the centers that provide hard-copy and electronic resources and are open to the public on a walk-in basis. It details types of hardware available: computers, copiers, fax machines, televisions for viewing videos, and telephone books. Chapter III explores strategies that centers use to facilitate access to self-service. It discusses centers' efforts to promote access to the Resource Room among five population groups (disabled individuals, individuals with limited computer skills, welfare-to-work program participants, youth customers, and non-native English speakers) and strategies to document performance of the self-service system. Chapter IV addresses how centers' staff Resource Rooms and explains staff members' responsibilities and training. Chapter V describes resources and tools typically available, clarifies challenges centers face in ensuring that resources and tools can be used effectively, and describes strategies centers have devised. Chapter VI describes self-service options centers have devised for employers. Chapter VII presents a summary of cross-site observations and draws conclusions. Appendixes include project profiles that describe major features of the Resource Rooms and an annotated listing of 34 resources. (YLB)
Anmerkungen	For full text: http://usworkforce.org/onestop/pdf/spr-selfservice.pdf.
Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2004/1/01