A Study of Librarians' Attitudes Toward the Reference Interview.

Autor/in	Deputy, Michele M.
Titel	A Study of Librarians' Attitudes Toward the Reference Interview.
Quelle	(1995), (42 Seiten) PDF als Volltext kostenfreie Datei Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Monographie
Schlagwörter	Hochschulschrift; Academic Libraries; Behavior; Higher Education; Interviews; Job Skills; Job Training; Librarian Attitudes; Public Libraries; Reference Services; Ohio + Suchen Sie Ihr Suchwort? College; Colleges; University; Universities; Libary; Libraries; Hochschule; Fachhochschule; Universität; Bibliothek; Hochschulbibliothek; Hochschulbildung; Hochschulsystem; Hochschulwesen; Interviewing; Interviewtechnik; Produktive Fertigkeit; Berufsqualifizierender Bildungsgang; Public library; Stadtbücherei; Öffentliche Bibliothek; Literaturdienst
Abstract	The reference interview is a critical function of reference work; what a librarian says and does can either build a relationship of trust and satisfaction with patrons, or serve to distance them from librarians. This pilot study examined the attitudes of academic and public librarians toward the reference interview. Librarians from Kent State University Libraries (Ohio) and the Medina County District Libraries (Ohio) were surveyed to determine the type of training that librarians had received regarding the reference interview, and their attitudes about behaviors determined useful in conducting the reference interview. The results of the survey showed that the librarians felt they had received formal training in conducting the reference interview, and that most of the training was given by their employer. Almost all librarians surveyed felt that the skills needed in order to successfully conduct a reference interview are something that can be taught. When asked to rank a list of behaviors determined to be useful when conducting the reference interview, smiling was most frequently cited as the most important behavior. Asking open questions was considered to be the most important behavior in terms of level of importance. A discussion of the techniques necessary to successfully conduct a reference interview is also included. Fourteen tables show distribution of responses and ranking of important behaviors. The reference interview cover letter and survey are appended. (Contains 19 references.) (Author/AEF)
Erfasst von	ERIC (Education Resources Information Center), Washington, DC