A New Alliance: Continuous Quality and Classroom Effectiveness. ASHE-ERIC Higher Education Report No. 6.

Autor/in	Wolverton, Mimi
Institution	Association for the Study of Higher Education.; ERIC Clearinghouse on Higher Education, Washington, DC.; George Washington Univ., Washington, DC. Graduate School of Education and Human Development.
Titel	A New Alliance: Continuous Quality and Classroom Effectiveness. ASHE-ERIC Higher Education Report No. 6.
Quelle	(1994), (138 Seiten) PDF als Volltext kostenfreie Datei Verfügbarkeit
Reihe	ERIC Publications
Sprache	englisch
Dokumenttyp	gedruckt; online; Monographie
ISSN	0884-0040
ISBN	1-878380-62-1
Schlagwörter	Academic Standards; Benchmarking; Business Administration Education; Case Studies; Classroom Techniques; College Instruction; Community Colleges; Comparative Analysis; Educational Assessment; Educational Quality; Engineering Education; Evaluation; Graduate Study; Higher Education; Instructional Effectiveness; Program Descriptions; Research Universities; State Universities; Student Centered Curriculum; Teamwork; Total Quality Management + Suchen Sie Ihr Suchwort? Case study; Fallstudie; Case Study; Klassenführung; Hochschullehre; Community college; Community College; Education; assessment; Bewertungssystem; Quality of education; Bildungsqualität; Ingenieurausbildung; Evaluierung; Aufbaustudium; Graduiertenstudium; Hauptstudium; Hochschulbildung; Hochschulsystem; Hochschulwesen; Unterrichtserfolg; Forschungseinrichtung; Staatliche Universität; Quality management; Qualitätsmanagement
Abstract	This report presents seven case studies and discusses the role of continuous quality improvement (CQI) in college classroom effectiveness efforts, particularly specific institutions where sustained CQI programs have affected college classroom practice, their common features, and lingering doubts about CQI. An introduction discusses general principles and philosophy, origins in mass production, Total Quality Management (TQM), and CQI's promise in education to make students the focus, classroom effectiveness the concern, and assessment a means to gain feedback for future improvement. The case studies describe seven educational organizations at six institutions (two research universities, two comprehensive universities, and two community colleges) and their attempts to move from exposure to TQM in the administrative super-structure to CQI in the classroom. The institutions are: (1) the University of Chicago Graduate School of Business; (2) the College of Business at Arizona State University; (3) the College of Engineering at Arizona State University; (4) Northwest Missouri State University; (5) Samford University (Alabama); (6) Maricopa County Community College District (Arizona); and (7) Miami-Dade Community College (Florida). A summary finds that common threads among these otherwise idiosyncratic programs include either a new focus or a heightened awareness of "the customer," commitment from top administrative leadership, customized faculty development, realization that change takes time, and financial realignment. The report also addresses lingering misgivings including setting standards, benchmarking, team building, interdisciplinary issues, rewards and salary, and the long term durability of the quality movement. (Contains 129 references.) (JB)
Anmerkungen	ERIC Clearinghouse on Higher Education, One Dupont Circle, N.W., Suite 630, Washington, DC 20036-1183 ($18).
Erfasst von	ERIC (Education Resources Information Center), Washington, DC