The Suffolk County Department of Social Services Performance Study. A Final Report.

Autor/inn/en	Spottheim, David; Wilson, George R.
Institution	State Univ. of New York, Stony Brook. Center for Regional Policy Analysis.
Titel	The Suffolk County Department of Social Services Performance Study. A Final Report.
Quelle	(1991), (149 Seiten) PDF als Volltext kostenfreie Datei Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Monographie
Schlagwörter	Budgeting; County Programs; Evaluation Methods; Needs Assessment; Performance Based Assessment; Program Effectiveness; Program Evaluation; Public Agencies; Retrenchment; Social Agencies; Social Services; New York + Suchen Sie Ihr Suchwort? Bedarfsermittlung; Leistungsermittlung; Programme evaluation; Programmevaluation; Öffentliche Einrichtung; Sozialisationsagentur; Social service; Soziale Dienstleistung; Soziale Dienste
Abstract	The Suffolk County (New York) Department of Social Services sponsored a performance study to gain insight into the department's operations. Management science techniques were used to portray operations of the Client Benefit (CBA) and Community Service (CSA) Divisions. The CBA administers public assistance programs, and the CSA provides social services. The CBA and CSA were disaggregated into 187 and 153 workstations, respectively, and a number of distinct actions were analyzed. Approaches used in the evaluation included queueing theory and the marginal analysis model. Solutions were compared for four generated service-demand scenarios for each division. The studies indicated that some solutions proposed in light of the county's budget deficit, such as decreasing the level of services or reducing the number of staff, and alleviating the staffing slack in some workstations, are not feasible because of the steady and unabated rise in the mandated program's caseload, legal regulations, political expectations, and the queueing behavior of the systems. Some actions are suggested to help the department cope with its work flow, but it is noted that these actions will not remedy the situation, but will merely mitigate a few consequences of the continuing rise in service demand. (Contains 18 tables and 58 references.) (SLD)
Erfasst von	ERIC (Education Resources Information Center), Washington, DC