Literaturnachweis - Detailanzeige
| Autor/in | Meyer, John |
|---|---|
| Titel | A Conflict Management Unit. |
| Quelle | (1994), (11 Seiten)
PDF als Volltext kostenfreie Datei |
| Sprache | englisch |
| Dokumenttyp | gedruckt; online; Monographie |
| Schlagwörter | Leitfaden; Unterricht; Lehrer; Class Activities; Conflict; Conflict Resolution; Higher Education; Introductory Courses; Problem Solving; Speech Communication; Undergraduate Students; Units of Study |
| Abstract | While the basic course in communication cannot eradicate the violence sweeping American society, it can take important steps to reduce violence and conflict by acquainting all college students with alternative means for handling conflicts. First, the instructor should ask the students to try to define "conflict," and then responses to conflict should be discussed. Students can then be exposed to the five conflict styles (competition, compromise, collaboration, avoidance, and accommodation) by having students complete a questionnaire which presents statements about behaviors during conflict, or by having students write down both the dialogue and actions they would enact in one or several conflict situations. Students also need to become aware of what kind of communication can lead to problem solving. Many of these effective communication techniques are already taught in the basic course: awareness of perceptions, active listening, empathy, perspective-taking, nonverbal communication, and organized and clear presentations. Whether discussing conflict management for a day, a week, or two weeks, with at least one exercise and discussion on conflict management, students can be familiarized with a key tool for communicating in today's diverse world. (RS) |
| Erfasst von | ERIC (Education Resources Information Center), Washington, DC |
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