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| Autor/in | Sullivan, Michael F. |
|---|---|
| Titel | Total Quality Management (TQM) in Higher Education. |
| Quelle | (1992), (20 Seiten)
PDF als Volltext kostenfreie Datei |
| Sprache | englisch |
| Dokumenttyp | gedruckt; online; Monographie |
| Schlagwörter | Cultural Context; Higher Education; Office Management; Organizational Change; Program Implementation; Quality Control; Total Quality Management |
| Abstract | This document consists largely of paper versions of the transparencies used by the author to give his conference paper on Total Quality Management (TQM) in the college and university setting. An introduction lists a series of definitional phrases, a list of what TQM is not, and 11 fundamental principles describing what TQM is. The three major "gurus" of TQM are described, followed by "Dr. W. Edwards Deming's 14 Points" (listing the benefits of TQM), 7 frequently found errors of management and organizational climate, and 14 steps of a quality improvement program. A section on applications for higher education notes institutions implementing the strategy. A chronology lists events in a University of Saint Thomas application of TQM. A concluding section lists structural, political, symbolic, and human resource frames for considering TQM. Also offered are five key management questions. Appended is a TQM bibliography of 45 items published from 1979 to 1992. (JB) |
| Erfasst von | ERIC (Education Resources Information Center), Washington, DC |
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