Implementing Total Quality Management in Higher Education.

Autor/inn/en	Cornesky, Robert; und weitere
Titel	Implementing Total Quality Management in Higher Education.
Quelle	(1991), (154 Seiten) PDF als Volltext kostenfreie Datei Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Monographie
ISBN	0-912150-17-3
Schlagwörter	Leitfaden; Colleges; Educational Improvement; Educational Planning; Educational Quality; Excellence in Education; Higher Education; Holistic Approach; Program Development; Resource Allocation; Total Quality Management; Universities + Suchen Sie Ihr Suchwort? College; Hochschule; Fachhochschule; Teaching improvement; Unterrichtsentwicklung; Bildungsplanung; Quality of education; Bildungsqualität; Lernerfolg; Hochschulbildung; Hochschulsystem; Hochschulwesen; Holistischer Ansatz; Programmplanung; Ressourcenallokation; Quality management; Qualitätsmanagement; University; Universität
Abstract	This document offers administrators a concise approach to the various theories of total quality management (TQM) and the tools necessary to implement these theories at postsecondary educational institutions. The book is divided into four chapters. Chapter 1 introduces the principles of TQM by briefly: (1) reviewing the ideas of TQM leaders; and (2) discussing how their ideas might apply to institutions of higher education. Chapter 2 examines the common elements of the quality experts' ideas and suggests how they may be applied to institutions of higher education. Chatper 3 suggests an expeditious method to obtain a baseline from which to begin a total quality improvement program. The method uses a nationally recognized tool (from the Malcolm Baldrige Award) to evaluate an institution's quality index. The suggested method can be used to rate either an entire institution or a single department/unit. Finally, the fourth chapter examines the conditions necessary for establishing a total quality culture in colleges and universities. These are: (1) education and administrative commitment; (2) education and commitment of faculty and staff; (3) establishment of trust; (4) establishment of pride in workmanship; and (5) changes in the institutional culture. Contains 22 references and a 597-item bibliography. (GLR)
Anmerkungen	Magna Publications, Inc., 2718 Dryden Dr., Madison, WI 53704 ($31.95).
Erfasst von	ERIC (Education Resources Information Center), Washington, DC